Lightware Americas Introduces LIGHTWARE CONNECT: Enhancing Technical Support Services
Lightware products are renowned for their reliability and robust performance, but we also understand that in the world of Pro AV, installation challenges and even product failures can arise.
Lightware products are renowned for their reliability and robust performance, but we also understand that in the world of Pro AV, installation challenges and even product failures can arise. At Lightware Americas, we are committed to ensuring customers receive world-class service and support when they need it most. To deliver on this promise, we are proud to introduce Lightware Connect, a new initiative designed to strengthen and expand our technical support services.
Lightware Connect enhances our support framework through four key pillars:
- Enhanced local hardware repairs – faster turnaround, significantly reducing waiting times for customers across the region
- Faster direct-to-human support system for better communication
- An enhanced ticketing system for streamlined case tracking and resolution
- Long-term commitment to customer success and unyielding devotion to quality customer support, from first contact to final resolution and dedication to long-term
This initiative is a natural progression of our technical services, and customers do not need to take any additional steps — when contacting Lightware’s support department, they automatically benefit from these improvements.
Lightware Connect, together with Lightware’s extensive library of technical resources, product comparison tables and educational materials will equip integrators and end users with the tools and support they need to succeed.
Technical support is a critical part of the customer experience, and with Lightware Connect we’re taking a major step forward” said Tony Ardingo, Technical Director of Lightware Americas, adding that “By combining faster repair turnaround, improved communication, and easier access to resources, we’re making sure our partners have the confidence and support they need to deliver successful projects.
These improvements will be implemented throughout the remainder of 2025, ensuring AV professionals benefit from faster response times, greater reliability, and smoother overall experience. With Lightware Connect, Lightware Americas reaffirms its commitment to providing best-in-class support allowing our dealer/integrators and end-user customers to maximize the value of their AV investments.